Refund policy

Returns and Refunds

These terms apply to standard HOKEMA product orders placed on hokema.us and fulfilled by We Play Well Together.

You may cancel a standard order without giving a reason within 14 days after receiving the item. To arrange a return, contact Gabriele Schwibach at office@weplaywelltogether.com or +1 707 972-0196 within that period.

All returns require prior authorization and a return label generated through our official return system. Please use the return address provided on that label. Refunds will not be issued for items returned without prior authorization and the required return label.

For standard orders, we refund the purchase price and the original standard shipping charges. The cost of return shipping is deducted from your refund. No restocking fee applies to standard HOKEMA orders.

We issue the refund without delay and no later than 14 days after receiving your cancellation notice, using the original payment method unless otherwise agreed.

Damaged Products

All products are shipped insured. Inspect your shipment immediately upon delivery. If the package or product is damaged, photograph the packaging and any visible damage and promptly send a detailed description and photographs to office@weplaywelltogether.com.

For damaged items, you are entitled to a full refund including original standard shipping charges, replacement, or repair within 30 days of receiving the damaged item.

Contact
We Play Well Together
Gabriele Schwibach
Email: office@weplaywelltogether.com
Phone: +1 707 972-0196

Returns and Exchanges

We accept returns and exchanges of new or lightly used HOKEMA products within 14 days of receipt, provided they are undamaged. Products damaged by the customer are not eligible for return or exchange. This does not affect claims for products that arrive damaged. Please contact us before returning an item to arrange the return or exchange and obtain the required return label.